Shipping Info + Terms and Conditions

1. Information about us

1.1 www.office360.co.nz is a site operated by Office360 LTD (“we”). We are registered in New Zealand under company number 2195054 and with our registered office at 30 Cameron Road, Tauranga, 3110 , New Zealand Our GST number is 101-245-640.

2. Service availability

2.1 Our site is only intended for use by people resident in New Zealand. We do not accept orders from individuals outside of New Zealand. 

3. Your status

3.1 By placing an order through our site or on the telephone, you warrant that: 

3.1.1 You are legally capable of entering into binding contracts; 

3.1.2 You are at least 18 years old; and 

3.1.3 You are resident of New Zealand.

4. How the contract is formed between you and us

4.1 After placing an on-line order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or, in the case of on-line orders, by sending you a GST invoice (such oral or e-mail confirmation being “the Dispatch Confirmation”). The contract between us (“the Contract”) will only be formed when we provide you with the GST invoice. 

4.2 The Contract will relate only to those Products the dispatch of which we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed. 

5. Our status

5.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from companies to whose website we have provided a link will be of satisfactory quality. 

6. Consumer rights

6.1 If you are contracting as a consumer, you may cancel a Contract at any time within 14 days, beginning on the day after you receive the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).
6.2 To cancel a Contract within the fourteen day period, you must inform us in writing or by calling us on 0800 999 360 and return the Product(s) to us immediately. Returned Product(s) in respect of which you wish to receive a refund must be in the same condition in which you received them and in their original packaging (including all paperwork, manuals and parts).
6.3 You will not have any right to cancel a Contract for the supply of any Products which have been manufactured or ordered by us to your specifications. 

7. Availability and delivery

7.1 Your order will be fulfilled by the delivery date provided as part of the Dispatch Confirmation which, if your order is placed before 4pm, is usually the following working day.
7.2 If a Product ordered by you is not in stock we will order it for you. As this may result in a delay we will contact you to give you the option to cancel.

8. Risk and title

8.1 The Products will be at your risk from the time of delivery.
8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges (if any). 

9. Price and payment

9.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
9.2 These prices exclude GST.
9.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already provided a Dispatch Confirmation or GST invoice.
9.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
9.5 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with a Dispatch Confirmation. 

10. Our refunds policy

10.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with clause 19 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect and usually within forty-eight hours of its return to us) or provide you with a credit. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.
10.2 Subject to clause 10.3 below, Products returned by you because of a defect or within the seven day cooling-off period (see clause 6.1 above) will be refunded in full after delivery costs have been deducted.
10.3 If we have notified you that the product you have ordered is not a stock item and therefore we must order in the product for you and you wish to return the product that is not faulty or damaged i.e. change of your mind / cooling off period, then the cost related to the restocking and inventory, or returning to our supplier (freight) will be deducted from your total purchase price including delivery cost.
10.4 Should you notify us that you wish to return a product within the cooling-off period or because of a defect, we will contact you to arrange collection. Following collection and examination of such Product by us and provided we are satisfied with the condition of such Product, we will provide you with a refund less 20% of the purchase price to cover the cost of collection. We will not make any reduction to the refunded purchase price if the unit is returned owing to a defect.
10.5 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 3 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and your failure to reconcile and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract. 

11. Our liability

11.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.
11.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
11.3 This does not include or limit in any way our liability:
11.3.1 for death or personal injury caused by our negligence;
11.3.2 for fraud or fraudulent misrepresentation; or
11.3.3 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
11.4 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

12. Written communications

12.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

13. Notices

13.1 All notices given by you to us must be given to Office360 LTD PO Box 553 Tauranga or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. . We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

 14. Transfer of rights and obligations

14.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
14.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

15. Events outside our control

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”) this includes freighting and couriers, or direct freight from suppliers etc of items.

16. Waiver

16.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
16.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
16.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

17. Severability

17.1 If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18. Entire agreement

18.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
18.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
18.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

19. Our right to vary these terms and conditions

19.1 We have the right to revise and amend these terms and conditions from time to time.
19.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products). 

20. Payments, Non payments, Collection

20.1 Your Payments for product supplied by office360 LTD shall be in full, correct and on time including freight and all other related cost to your purchasing of the products from us at time of your acceptance of our GST invoice. Payments will be deposited or direct credited into our nominated ASB business banking account or which is stated on the GST invoice. Bank Cheques will be made out to office360 LTD, any bounced cheques will incur a 10% interest charge from us to cover banking related costs and administration cost time in ensuring we receive your correct and legit payment.

20.2 Late payment / Non payment.

All office360 customers upon entering into contract with us will be liable for interest of no more than 12% on any late payments and including all debt collection cost, court costs, or legal costs incurred by us and including envelopes, stamps and staff administration time for mailing and faxing and email correspondence from us in relation to your overdue account will be charged to customers that fail to pay within the required time stated and agreed by office360 LTD. The required time will be stated on your GST invoice and may differ from cash sale customer to account holder and time to time.

Free Freight for orders over $100.00!

Currently we ship all product via Post Haste please allow 1-2 days for you delivery

Tracking/Estimated Delivery Times:

The majority of orders received are shipped the same business day. Deliveries are made Monday through Friday only. Track and trace is available through Post Haste for your delivery.

Shipping Times:

Most orders received by us before 3.30pm NZ Time are shipped the same business day. If you received our order confirmation email Monday - Friday, before 3.30pm NZ Time, your order will be shipped the same day we received it. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.

If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately.

Payment Failure, Failed Acceptance or Failed Delivery Details:

Please understand that a delay may also occur if your credit card was declined or wrong address verification if your billing address was entered incorrectly. Or on Stop Credit if an Account customer.

PLEASE NOTE: Rural and some residential areas may require an additional cost, or day(s) delivery time.

Shipping Costs and Calculations:
Charges are calculated based on your order total

Shipping Category  Price
Order Total up to $100 $5.85 +GST (NZD)
Order Total over $100 FREE
Greater Tauranga Area (Whangamata - Te Puke) FREE

NOTE: Shipping will be calculated on your orders total at checkout and upon completion and acceptance of your order. Multiple orders do not qualify for next category shipping.